1. Who we are
PDF and Word Document Import for Confluence is provided by Intranel Consulting Services Ltd ("Intranel", "we", "us", or "our"), 109 Montreal Street, Christchurch 8023, New Zealand.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988 and Australian Privacy Principles.
2. Information the app processes
The app processes PDF and Microsoft Word (.docx) documents and the content extracted from them so that the content can be converted into Confluence pages. The app does not create or retain customer profiles containing personal or organisation names.
A document may contain personal information chosen by the user. Users are responsible for ensuring they have authority to submit that content.
3. Document handling and retention
Submitted documents and generated intermediate content are retained only for the time required to complete processing and are deleted from systems controlled by Intranel in less than one hour.
Processing uses Microsoft Azure and Azure AI Document Intelligence. Microsoft states that Document Intelligence input data and results may be temporarily stored for up to 24 hours for asynchronous processing and are then deleted. Microsoft also states that customer data is not used to train its models. See Microsoft's Document Intelligence data, privacy, and security guidance.
4. Service providers and data transfers
We use Atlassian services to deliver the app within Confluence Cloud and Microsoft Azure services to process documents. These providers process data under their own contractual and privacy frameworks. Data may be processed outside New Zealand or Australia where those providers operate infrastructure, subject to applicable safeguards.
5. Operational information
We may retain non-identifying operational telemetry, such as timestamps, error codes, processing duration, and service health information, to secure, maintain, and improve the app. We do not use this telemetry to reconstruct document content.
6. Support requests
When you contact support, we receive the name, email address, and message you provide. This information is kept in our business email systems for as long as reasonably necessary to resolve the request, maintain support records, and meet legal obligations. Please do not include confidential document content in a support request.
7. Security
We use reasonable technical and organisational safeguards designed to protect information in transit and during temporary processing. Our Security Policy describes those measures in detail. No method of transmission or storage is completely secure.
8. Access, correction, and complaints
You may request access to or correction of personal information we hold about you. You may also raise a privacy concern by emailing appsupport@intranel.com.
If a concern is not resolved, New Zealand users may contact the Office of the Privacy Commissioner. Australian users may contact the Office of the Australian Information Commissioner.
9. Changes to this policy
We may update this policy as the app or legal requirements change. The effective date above identifies the current version.